IBM's mission is to be a partner in innovation, helping companies and institutions develop infrastructure, processes and new models of business aimed towards growth and competitiveness.

IBM, which has always been a player of the Information Technology market, has continuously strengthened its commitment to developing the most advanced technologies: for fifteen years now it has been the company with the most number of patents in the United States and holds records in all areas of technology, from microprocessors to supercomputers, from server to software for development and management of complex informational infrastructures.

At the same time, IBM turns to clients with an offer in which the hardware, software and service components are harmonized in the broadest concept of solution that creates and transfers value. To do this, it has developed in depth skills in the various market sectors (banks and financial services, industry, communication, public sector, distribution, small and medium sized enterprises) and integrates them with specific know-how in the different technological and application areas. In the context of the organization dedicated to services, which represents more than 50% of global personnel, consultancy has an increasingly important role.

In Italy since 1927, IBM works in the Country through branches and technical support centres on all of the national territory, and is backed by a network of more than 3,500 business partners. In Italy, IBM also carries out software development and applied research, which are part of the Rome Tivoli Laboratory, with a global mission in the field of network software, and of the solution development centres in Naples, Bari, Catania and Cagliari. The e-Government Open Solution Centre, opened in Rome in 2005, is dedicated to innovation for the Public Administration.